Can I make a change to my order?
We are unable to make changes to an order once it has been placed (meaning you received the order number) and is being processed by the warehouse.
How do I make a return?
If you aren’t thrilled with your purchase, you can return items in their original condition, unworn, unwashed and with the tags still attached within 30 days of the original purchase date. You may request a return refund in the original form of payment (minus shipping charges). Items returned after 30 days of original purchase will be issued a gift certificate for the amount of the product. Customers are responsible for paying shipping fees to return an item. Please fill out our Return Form and include it with your package.
What is my Pick Number?
On the packing slip the Pick Number is your Order Number.
If I purchased a Skirt Sports product through a different retailer, such as my local running store, can I return or exchange the product to Skirt Sports?
Skirt Sports cannot accept returns or exchanges on product purchased through a different retailer. You will need to return or exchange the product to the original place of purchase and follow that store’s Return /Exchange policy.
What is your shipping policy? Do you ship internationally? To APO addresses?
Skirt Sports can ship anywhere except Australia and New Zealand, but you are responsible for all duties, taxes and brokerage fees. These fees are based on the package and what your government wants to charge. Sadly, we do not rule the world so we don’t have information about how much your fees may cost. Keep in mind that FedEx/UPS will ask for collection at the time of delivery.
FedEx/UPS doesn’t ship to P.O. Boxes or APO/FPO addresses so we use the United States Postal Service (USPS) for these shipments.
We do NOT offer expedited shipping through the USPS, only First Class. Please allow 8-to-10 business days for USPS to ship to these locations. Shipping to Canada will take longer than 8-10 days via USPS.
If you are using a free shipping code for your order, then your order will be shipped via USPS.
3-Day means 3 business days, 2-Day means 2 business days, and Overnight means next business day. Place your expedited order by 10AM MST Monday thru Friday and it will ship same day. If you place your expedited order after 10AM MST, it will ship the next business day. Ground/Economy orders can take 3-5 business days to ship. Orders may be subject to verification which may result in delayed shipping.
FedEx/UPS may require a signature even if we request otherwise. For example, this could happen if you live in an apartment without a doorman. If this is a concern, be sure to deliver to an address where someone will be around to sign.
Does the total shipping cost include International customs & taxes?
We do not charge for customs and taxes as it is collected by your country at the time of delivery. It is advised that you inquire with your local postal service to get an estimate for the fees to be collected.
Please keep in mind that because the customs tax is charged by your local government, we are not liable for extra charges that you may receive a we do not have control over the import taxes.
How do I get Skirt Sports product if I live in Australia or New Zealand?
You are in luck! Please visit http://skirtsports.com.au/ and they will ship your order directly to you from Australia.
I have a discount code. Can I use it during a sale?
Discount codes, regardless of their expiration date, cannot be used during sales.
Oh no! I bought something on sale and it doesn’t fit, but I love it and want a different size! How do I get the same item for the sale price I originally paid?
Please contact firstname.lastname@example.org and we’ll do our best to help you out!
I have a gift certificate to use that will cover my purchase but the system keeps asking me for a credit card! Why?
Our ordering system is designed where you must enter a credit card # to complete your purchase even when using a gift certificate that could cover the whole purchase. You will not get charged for anything if the amount is within the gift certificate amount. However, you’ll be covered if the amount does go over the gift certificate amount because the card is already in! Happy shopping!
I have a discount code to use with my order. Where do I input it?
Enter your discount code during checkout in the “Apply Coupon” box. This field is located on the cart page.
EEK! I need my Skirt for a race this coming weekend! Can you help me?
Don’t fret. Skirt Sports is here for you and your racing needs! Place your order by 10AM Mountain Time and we can overnight it to you! And don’t hesitate to call us if you need some extra personal service at email@example.com or 303-442-3740.
A product on my order is not available. What does that mean?
Very infrequently an order is placed and product has become unavailable (especially during our popular sales). We will contact you as soon as possible via email or phone to inform you that a product you have ordered is out of stock. Please don’t hate us because this happens rarely. Usually it can be chalked up to two different people hitting “buy” at the exact same moment.
Help. I just ordered and what I purchased is on sale today.
We do have a 7 day price adjustment policy for permanent markdowns to a sale price. The policy does not apply to Flash Sales, new discount codes or items moving to our OUTLET.
What size should I order?
Our size chart can be found on every product page on the left side underneath the pictures. In case you missed it, here is our size chart to help direct you. If you still have questions, feel free to email us at firstname.lastname@example.org.
What are those odd abbreviations in the sizes?
SM stands for small, MD stands for medium and LG is for large.
Gifts With Purchase
Anytime you return an order that comes with a free gift, you must also return the free gift. If we don’t receive it back, we will have to charge you the retail value of the gift. Seems only fair right?
Help. I have a different question not covered anywhere else!
No worries! If you have other questions, comments (good or bad, prefer the good of course!), concerns, etc please email email@example.com. We love to hear from our customers!
What options do I have in Skirt lengths?
We have lengths ranging from 11 inches to 18 inches for skirts with shorts and spankies built-in. We also have a range of skirts with capris and full-length leggings. Email us at firstname.lastname@example.org if you’re not sure where to start!
How do I care for my Skirts?
Check the care and content label. This label has garment specific information on how to care for your Skirts Sports items.
Best bet: Machine wash in cold water and air dry (and we don’t mean the setting on your dryer). This will help to protect the life of fabrics and the shape of your garment.
No dryer, no bleach, no iron, no softeners and no dry clean.