Frequent Questions

Why do I keep getting an error code when entering a Gift Certificate?!? I swear I have not used it, but it tells me it's expired or invalid?

It's all good, we can help you out here.  Most likely you are inputting the code in the wrong box!  No worries, this happens all the time.  Make sure you are putting the code in the Gift Certificate Code box, NOT the Discount Code box and I bet you'll see it work!

If not give us a buzz...1-877-754-7871 or email us customerservice@skirtsports.com and we'll help you out!

How do I make a return or exchange?

If you aren't thrilled with your purchase (which we can’t even imagine!), you can return it within 30 days to receive a refund of the product (minus the shipping charge). After 30 days we can offer you an online store credit.

Go to our Customer Service tab on www.skirtsports.com and click on Returns and Exchanges. You will need your invoice number and the shipping zip code to input your request.  

You must fill out a Return form for your request to be processed. Mailing only an invoice with your product will delay the processing of your order.

We will process an Exchanage, but we cannot guarantee the item you would like to exchange it for will be in stock when we receive the exchange, so it might be better to place a new order to make sure you get it, then we'll process the return when it comes in!

A note about Gifts With Purchase
Anytime you return an order that comes with a free gift, you must also return the free gift. If we don’t receive it back, we will have to charge you the retail value of the gift.  Seems only fair right?
 

I have a discount code. Can I use it during the sale?

Discount codes, regardless of their expiration date, cannot be used during sales.

If I buy something from Skirt Sports and it goes on sale, can I get a credit for the sale price?

Yes!  If you made your purchase within 7 days of our sale, then you can definitely get credit for the sale price!

***Unless the purchase was part of a previous promotion or sale.

Oh no! I bought something on sale and it doesn't fit, but I love it and want a different size! How do I get the same item for the sale price I originally paid?

No worries!  Please place a new order online with comments that you bought this same item on sale or with a discount code, and you would like to be refunded the difference in price. 

You also have the opportunity to make an exchange online with us through the returns and exchange process, although we can guarantee that your size will be in stock when we receive your exchange, so it may be better to place a new order.

How would I go about purchasing a gift card for my friend for her birthday?

What a lucky friend!  You can click on this link and start your purchase! 

http://www.skirtsports.com/shop/product.cfm/id/GC01-Gift-Certificates

Let us know how you'd like your friend to get her gift certificate.  We can mail it or email it to your friend, or if you prefer to have it go to you, then just let us know that as well!

I have a gift certificate to use that will cover my purchase but the system keeps asking me for a credit card! Why?

Our ordering system is designed where you must enter a credit card # to complete your purchase even when using a gift certificate that could cover the whole purchase.  You will not get charged for anything if the amount is within the gift certificate amount.  However, you'll be covered if the amount does go over the gift certificate amount because the card is already in!  Happy shopping!

Lucky me, I have 2 gift certificates! I'd like to use them both on a single purchase but your check-out only allows 1 gift certificate code. How can I use them both?

You ARE so lucky!  Not only do you have more than one gift certificate BUT you can also use them both on a single purchase.  All you have to do is either call Customer Care at 1-877-754-7871 or email info@skirtsports.com and let them know what the multiple codes are so they can be merged into one!  Easy as pie and a fabulous shopping experience for you!  This applies to any number of gift certs.

***PLEASE NOTE***

If a gift certificate is a promotional gift certificate it cannot be combined with additional gift certificates.

I have a discount code to use with my order. Where do I input it?

Enter your discount code during checkout in the Discount/Promotion Code box.  This field is located on the payment page right next to where you enter your credit card information. You will have to enter credit card information even if your discount or gift certificate amount covers your total order cost. Please note that you cannot use two discount codes for one order! 

What is your shipping policy? Do you ship internationally? To APO addresses?

Skirt Sports can ship anywhere but you are responsible for all duties, taxes and brokerage fees. These fees are based on the package and what your government wants to charge. Sadly, we do not rule the world so we don’t have information about how much your international or expedited shipping may cost.  Keep in mind that UPS will ask for collection at the time of delivery.

Our primary shipping company, UPS, doesn't ship to P.O. Boxes or APO/FPO addresses so we use the United States Postal Service (USPS) for these shipments.  

We do NOT offer expedited shipping through the USPS, only First Class.  Please allow 8-to-10 business days for USPS to ship to these locations. Shipping to Canada will take longer than 8-10 days via USPS.

If you want to request USPS, please do so in the Comments section during your ordering process.

If you are using a free shipping code for your order, then your order will be shipped via USPS.

3-Day means 3 business days, 2-Day means 2 business days, and Overnight means next business day. Place your expedited order by 1PM MST Monday thru Friday and it will ship same day. If you place your expedited order after 1 PM MST, it will ship the next business day. Ground/Economy orders can take 3-5 business days to ship. Orders may be subject to verification which may result in delayed shipping.

UPS may require a signature even if we request otherwise. For example, this could happen if you live in an apartment without a doorman. If this is a concern, be sure to deliver to an address where someone will be around to sign.
 

EEK! I need my Skirt for a race this coming weekend! Can you help me?

Don't fret. Skirt Sports is here for you and your racing needs!  Place your order by 1pm Mountain Time and we can overnight it to you!   And don't hesitate to call us if you need some extra personal service at 1-877-SKIRTS-1.

A product on my order is not available. What does that mean?

Very infrequently an order is placed and product has become unavailable (especially during our popular sales). We will contact you as soon as possible via email or phone to inform you that a product you have ordered is out of stock. Please don’t hate us because this happens rarely.  Usually it can be chalked up to two different people hitting “buy” at the exact same moment.

Where is the Size Chart?

It is located on any product you choose under the color choice. We advise you to measure yourself and compare to OUR size chart (not other company size charts) to decide what size you may be in our products.
 
We encourage you to wear the skirt around the house for 15 minutes or so and jump, move, or hop around before taking the tags off and going for a 12 mile run. If the skirt is falling down, you need a smaller size... YEAH!

We are fully available to answer all your questions and advise you. customerservice@skirtsports.com

Can you really run in a dress?

Umm, YES, of course you can. It is luxurious not to have a waistband restricting your tummy while running.  You can also wear the dress out on the town, as a swimsuit cover-up, and as a go-everywhere-wrinkle-free travel dress. Throw the dress over your favorite pair of Shorties, and you'll be the cutest gal around!

What are those odd abbreviations in the sizes?

SM stands for small, MD stands for medium and LG is for large.

Why didn't I receive a free shipping code on my invoice?

We are no longer issuing free shipping codes on invoices. We will be running free shipping offers for various promotions throughout the year, so make sure you follow us on Facebook, Twitter, and Instagram, or sign up for our emails so you don't miss the next free shipping promotion!

Help. I have a different question not covered anywhere else!

No worries! If you have other questions, comments (good or bad, prefer the good of course!), concerns, etc please email info@skirtsports.com. We love to hear from our customers!

What options do I have in Skirt lengths?

Check out the Skirt Sports Style Guide!  We have lenghts ranging from 11 inches to 16.5 inches!

http://www.skirtsports.com/customer-service/style-guide.cfm


 

Customer Service

877.SKIRTS.1
(877.754.7871)
Email

Address

Skirt Sports, Inc.
6205 Lookout Road, Suite G
Boulder, CO 80301